AI ZombieRefund Policy
Updated October 15, 2026
7-day no-questions-asked full refunds
You may request a full refund within 7 days of your purchase, for any reason. No explanation is required. Email support@zombie-couple-video.video with your order number or the email used for your purchase. This policy applies to all three credit packs. Refunds are returned to the original payment method through Waffo. The time for funds to appear depends on the payment provider and your bank. Statutory rights remain unaffected.
Generation credit protection
Each generation reserves 100 credits for one task. A confirmed generation failure restores those 100 credits to your balance once. Submissions awaiting a final status keep their reservation while support reconciles the task with the provider. This protects each purchase against duplicate billing and duplicate credit adjustments.
New generations
Changed photos, roles, or settings create a new video for 100 credits. Each completed video is an individual AI interpretation of its photos and storyboard. The 7-day full refund policy applies to your purchase for any reason.
Refunded purchases
When a purchase is refunded, its associated remaining credits are revoked. Credits from other purchases remain available. Video deletion and purchase refunds are separate actions: contact support within the 7-day window to request your full refund.